Bauer, T., & Erdogan, B. (2012) Chapter 10: Conflict and negotiations. Organizational Behavior. Flatworld Knowledge. Lardbucket.org.
Shearouse, S. H. (2011). Chapter 5: How we respond: Approaches to conflict. Conflict 101: A manager’s guide to resolving problems so everyone can get back to work. New York: AMACOM. [eBook Business Collection] Guttman, Howard M.. ( © 2015). Managing conflict in high performance teams. [Video File].
Once you have thoroughly reviewed the background materials, think of a situation in the workplace where a conflict erupted and management had to intervene and some type of negotiation was involved. Then write a three page paper addressing the following four questions, and make sure to cite at least one of the required background readings for each of your four answers :
Was this conflict functional or dysfunctional?
What was the cause of the conflict? Use the terms from the background materials in your answer—for example, was the conflict a result of interpersonal issues, a specific task involved, due to inter-organizational issues, etc.
Of the five approaches to conflict management outlined in Shearouse (2011) or Bauer and Erdogan (2011), which approach most closely describes the approach used by management to resolve this conflict?
Did the negotiations involve integrative or distributive bargaining? What stages of negotiation did management go through, and did these stages match the five stages discussed in Bauer and Erdogan (2011)?