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Review chapter 2 in your textbook, take a factory/website tour (listed below), and formulate your own definition of the Total Quality Management concepts displayed. The website choices listed below are provided for your use (use only 1 from the list is required). Choose a link that you find interesting and post your thoughts in 2 pages, single-spaced, 12 point font Times New Roman.
Virtual Tours:
Steinway Pianos – http://www.steinway.com/
Stickley Furniture – http://www.stickley.com/
IKEA – https://www.youtube.com/watch?v=r5fXU4nyRok
Samsung – https://www.youtube.com/watch?v=WRrsd_Wh4z4
Marriott – https://www.youtube.com/watch?v=WkudCATEBQY
All the answers should be in APA 6th edition or higher with references and in-text citations any plagiarism is considered zero.

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