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Week 1 Assignment: Your Service DNA (CO2, ILO.B.SK.3, BIS.1, DL.2)
What is the DNA of your service excellence? Be sure to include the following (not limited to):
How does your customer see you (or would see you)? How do you know?
How is your customer at the center of your framework (see figure)?
What opportunities do you have? Explain.

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